#wehiketoheal is a sentiment that lives on all year - join us today!

TERMS AND CONDITIONS

PROCESSING:

All orders will ship within 3-5 business days** after your purchase is completed. These times can be extended during high peak times. 

We are grateful to have you as part of our community and we are working hard to ensure the highest quality and quick shipping of your products! Please keep in mind that many of our emails are sent automatically and can end up in your spam folder. Before you email us, check to see if our email has been labeled SPAM. All #wehiketoheal orders are process by 2 people. Please keep this in mind, especially during high volume times (the month of March), which may mean that processing takes a little longer. 

**A business day is Monday-Friday and does not include holidays.  Date of purchase does not count as day 1.

 

 

RETURNS:

 

We do not accept any returns or exchanges. All sales are final. If there is a quality related issue that you are unhappy about, please email us at hello@outdoorjournaltour.com, and we will do our best to rectify the problem.

SHIPPING:

All purchases are shipped either priority mail or first class mail with USPS and usually arrive in 2-3 business days. Packages are delivered to local post offices and shipped through their services.

If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. Be sure that you enter the correct address during checkout.

Orders can only be shipped to the address provided. We will cover all shipping cost that have occurred due to our own clerical error.

Because of the size and nature of our products, you will not receive a tracking number. You will however receive an automated email once your product is shipped.

If an item is damaged upon arrival, please contact us at hello@outdoorjouranltour.com and include “DAMAGED” in the subject line along with pictures of damaged items and a screenshot of your receipt. This will help speed up the process of a replacement package and to file a claim with USPS.